Shipping and delivery information

Orders that require additional processing

Order delivery times may be delayed when additional processing is required because of credit authorization, backordered equipment, insufficient or inaccurate information provided when placing the order or incomplete payment. We'll do our best to contact you via phone or email right away if there is a problem with your order. The following device models have different shipping timeframes from the rest.

24 hours after you successfully place your order, you can track its status online using the order number provided on your order confirmation email at sprint.com/myorder.

Shipping estimates

These dates are estimates and they may change based on inventory availability.

Device Latest shipping estimates
Most phones, tablets and mobile broadband devices Available NOW
HTC U11
HTC U11 - Brilliant Black Ships by 6/8
HTC U11 - Sapphire Blue Ships by 6/8

Tracking number

When your phone ships, you will receive a shipping email and tracking number. You can check the status of your order any time at sprint.com/myorder.

Order Status

24 hours after you successfully place your order, you can track its status online using the order number provided on your order confirmation email.

You will receive a shipping confirmation email informing you of the specific carrier used for delivery, as well as a shipment tracking number for your order. Your order is not complete until you receive this email.

The estimated order delivery times listed above include the time it takes to process your order and the transit time of the shipping method. Please allow 2-3 business days to process the order prior to shipment.

If an item you ordered is out of stock, you will be contacted via telephone and/or email to advise you of the expected delay and provide you with your options. You can choose to wait for the item, select an available product, or cancel your order. We will ship the item to you as soon as it is in stock. Orders for products that are not available within 30 days will be canceled. In the event that your order is canceled you will be contacted via email.

If you have questions or concerns regarding your order, 24 hour Chat assistance is available at sprint.com/myorder.

Order delivery times may be delayed due to circumstances such as credit authorization, backordered equipment, insufficient or inaccurate information provided when placing the order or incomplete payment. You will be contacted via phone or email should such a condition be realized during the course of processing your order.

Shipping Policies

Orders cannot be shipped to a P.O. Box, military APO/FPO or international address.

When purchasing a phone for a new account, we require that the shipping address match the billing address on the credit card that you are using to place the order. This helps protect you from theft or fraud because the address you enter is verified.

All online government orders are shipped via United States Postal Service Priority Mail (some areas may take up to a week for order processing and delivery).