Shipping - When you'll get it
Orders that require additional processing
Order delivery times may be delayed when additional processing is required because of credit authorization, backordered equipment, insufficient or inaccurate information provided when placing the order or incomplete payment. We'll do our best to contact you via phone or email right away if there is a problem with your order. The following device models have different shipping timeframes from the rest.
Model Available now
Most phones, tablets and mobile broadband devices X
iPhone 6s (All memory & colors) X
iPhone 6s Plus (All memory & colors) X
Also available in stores. Find a store near you.
Tracking number
When your phone ships, you will receive a shipping email and tracking number. You can check the status of your order any time at
Pre-order charges
We'll charge your card for your device when you place your order. And if you are starting a new line, we'll activate your device in the warehouse so it's ready for you right out of the box.
Pre-order Accessories
Any accessories ordered with your pre-order may ship separately. If that occurs, you will receive separate shipping confirmation emails.
Pre-order Upgrades
Your phone will not be activated when it ships. You can activate online at
Pre-order Keeping your number
Transferring your number from another carrier is easy!
We'll ask you for it when you checkout.
Your phone will continue to work until your new one arrives.
Simply call 866-437-1818 when you receive your phone and follow the prompts.
Pre-order Returns
Because of extremely high volumes, we may not be able to cancel your order before it ships. Please check that your color and memory choices are correct. If you would like to return your phone for any reason, please do not open your package.
Shipping Charges
Free shipping for new lines of service and upgrades.
Regular orders: You'll get it in 2-5 business days.
For accessory and Wi-Fi only device orders that do not contain a phone, you may select from the following shipping methods:
Ground (delivered in 4-7 business days for $6.50)
Premium shipping (delivered in 2-3 business days for $12.95)
Order Status
24 hours after you successfully place your order, you can track its status online using the order number provided on your order confirmation email.
You will receive a shipping confirmation email informing you of the specific carrier used for delivery, as well as a shipment tracking number for your order. Your order is not complete until you receive this email.
The estimated order delivery times listed above include the time it takes to process your order and the transit time of the shipping method. Please allow 2-3 business days to process the order prior to shipment.
If an item you ordered is out of stock, you will be contacted via telephone and/or email to advise you of the expected delay and provide you with your options. You can choose to wait for the item, select an available product, or cancel your order. We will ship the item to you as soon as it is in stock. Orders for products that are not available within 30 days will be canceled. In the event that your order is canceled you will be contacted via email.
If you have questions or concerns regarding your order, please call 1-800-639-6114 between 8 a.m. to 11 p.m. ET Monday through Friday, and between 9 a.m. to 9 p.m. ET on Saturday and Sunday.
Order delivery times may be delayed due to circumstances such as credit authorization, backordered equipment, insufficient or inaccurate information provided when placing the order or incomplete payment. You will be contacted via phone or email should such a condition be realized during the course of processing your order.
Shipping Policies
Online orders cannot be shipped to a P.O. Box, military APO/FPO or international address. Please visit one of our convenient retail locations or call 1-866-866-7509 to place your order.
When purchasing a phone for a new account, we require that the shipping address match the billing address on the credit card that you are using to place the order. This helps protect you from theft or fraud because the address you enter is verified.
All online government orders are shipped via United States Postal Service Priority Mail (some areas may take up to a week for order processing and delivery).