Time to take it back?
How to exchange or return your device.
Here's how:
If you purchased from a retail store or other third-party retailer, please return items to the original point of purchase.
If you made your purchase on sprint.com or over the phone, you may return items to select Sprint stores or we will also accept returns by mail. Call 866-789-8292 for detailed instructions. Representatives are available Monday through Friday from 8 a.m.–11 p.m. EST, and Saturday and Sunday from 9 a.m.–9 p.m. EST.
If you're canceling service, don't forget to request deactivation or cancellation when you return your device to the store or when you call if returning by mail.
You'll need:
Your original or a photocopy of the receipt or packaging slip.
Like-new equipment in the original box, with all components and materials (manuals, packaging, battery charger, ear bud, clip, proof of purchase, etc.). The device may not be accepted or a fee may be charged for missing components.
To ensure your device is capable of being turned on with the display screen in working condition.
The purchasing credit/debit card (if applicable). Please note: Only the person whose name appears on the purchasing credit/debit card can return the item.
A state-issued photo ID or driver's license (if returning to a store).
Email address (if returning by mail).
Account number (if returning by mail).
Please note:
Equipment or accessories purchased from a 3rd-party dealer, such as Radio Shack, Best Buy, Wal-Mart or other Sprint-authorized retailers, including online retailers, should be returned to the original point of purchase. These 3rd-party dealer or retailer returns are subject to the 3rd-party's return policy.
If you are returning or exchanging a device that has been activated, you will be responsible for a $35 restocking fee due at the time of exchange, except where prohibited. A $75 restocking fee will apply to tablets, netbooks and notebooks that are not returned in their original unopened packaging or have been activated.
You should transfer all files stored on your device to another file source. Once the equipment is returned, your files cannot be recovered.
Damaged devices cannot be returned or exchanged under the Sprint Satisfaction Guarantees.
Computer with a virus cannot be returned or exchanged under the Sprint Satisfaction Guarantees.
Account must be in active status to qualify for the Sprint Satisfaction Guarantees.