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Where can I access my data services?
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Wireless data services can be accessed internationally in parts of North and South America, Europe, and Asia. See International Data Coverage and Rates for more information on which carries are available in which countries.Back To Top >>
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What do I need in order to use my data services internationally?
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What you need to access your data services internationally depends on where you are traveling. However in any country outside the U.S., your phone must have the Nextel Worldwide service activated. Call Customer Care at 1-800-639-6111 or +1-360-662-5202 to add this service.
Traveling in Argentina, Brazil, Canada, Mexico, or Peru requires a:
Nextel Internet-ready phone or BlackBerry device
Subscription to the Nextel data service you want to access abroad (Messaging, Email, Web Services).
If you are traveling to any other countries in North and South America, Europe, and Asia where Nextel offers international data services:
Your phone must have the international GSM Data Roaming service activated.
You must use a GSM Data Roaming-capable phone. Nextel currently offers two GSM data-capable devices: the i930 Smartphone (for use on either the iDEN or GSM network) or the V505 phone (GSM network only). ( Note: To send and receive multimedia messages or to synchronize your contacts and calendar, you must use an i930 Smartphone.) All phones shipped after May 5, 2005 should have a 128K SIM. To check if yours has one, power off your phone, remove the battery cover and battery, and remove the SIM card. A 128K SIM card has text on it that reads "Nextel 600 Contacts & 25 Grps." If necessary, refer to your phone's user guide for complete instructions on removing the SIM card. You need to subscribe to the Nextel data service that you want to access abroad (messaging, email, web services). Call Customer Care at 1-800-639-6111 or +1-360-662-5202 to activate International GSM data roaming service for your device or to add a subscription to Nextel data services. Note: You may also rent a BlackBerry device via a partnership agreement with CellHire for access to data roaming in GSM countries. |
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How will I be billed for my international data service usage?
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Charges will vary depending on the amount of data you send and receive. All data services are billed by the kilobyte when you travel internationally. The current rate for data roaming in GSM network-countries is 1.8 cents per kilobyte. Data roaming in iDEN network countries is currently offered on a trial basis at no charge through March 2006.
The number of kilobytes you use will vary depending on the size of message or download. Here are some average file sizes to give you an idea what charges you might incur:
Text message - 3KB
Multimedia (image) message - 100KB
Web browsing - 250 to 500KB per page
Back To Top >>
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Whom do I call with any problems I have while abroad?
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Contact the Nextel Worldwide Customer Care Center at +1-360-662-5202 for all your service needs when roaming internationally. This care center is available 24 hours a day, seven days. And all calls are free if made from your Nextel phone.
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Q:
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Can I receive my multimedia and text messages when I travel internationally?
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If you are using the i930 phone you will be able to send and receive both multimedia and text messages while traveling internationally only if you subscribe to a messaging service in the U.S. and activate the Nextel Worldwide service on your phone by calling Nextel Worldwide Customer Care at +1-360-662-5202.
Although text and multimedia messaging services are not available on the V505 phone, both services are available on all other Internet-ready Nextel phones when traveling in Argentina, Brazil, Canada, Mexico, and Peru. Back To Top >>
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Will I be able to wirelessly synchronize my email, contacts, and calendar on my i930 when I travel internationally?
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Yes, if you subscribe to International GSM Data Roaming Service access and you are traveling in a country that offers international data service, you should be able to wirelessly sync your information.
We recommended that you set your phone to a manual sync schedule when you are traveling internationally, because you will incur charges each time your phone tries to synchronize - even if there is no new information.
Please note that you will NOT be able to synchronize your information in Argentina, Brazil, Canada, Mexico, or Peru.
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What data services are available internationally on the i930 and V505 phones?
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The i930 supports both text and multimedia messaging services in Argentina, Brazil, Canada, Mexico, and Peru. The i930 also supports email, web browsing, text and multimedia messaging services, and synchronizing one's calendar and contacts in GSM countries.
The V505 allows access to the web and POP or IMAP email in GSM countries. |
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How am I charged for InterDirect Connect calls?
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You are only charged for the InterDirect Connect calls that you initiate. For those calls:
Calls round to the second.
Minutes deduct from your rate plan's monthly allotment of Nextel® Local Direct Connect minutes.
The first person to press the Nexetel Direct Connect button after 6 seconds of silence is considered the call initiator and assumes charges for the call going forward.
You can pay as you go or choose a discount or unlimited access option.
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How do I set up the correct Access Point Network (APN) on my phone when traveling to a country other than Argentina, Peru, Brazil, Mexico and Canada?
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The i930 Smartphone should be shipped with the APN configured properly for International GSM Data Roaming. You can verify that the APN is correct. For complete instructions on verifying the APN of your i930, please refer to the International GSM Data Roaming Quick Start Guide.
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I am traveling in a country that supports International Data Services. The voice connection is working, but I can't get data services to work. What should I check?
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If your phone is set up correctly, then you may be roaming on a carrier network that supports Voice - but not Data services.
International Data Services are only available on certain carrier networks. Check online to select that carrier's network to roam on for either the i930 phone or V505 phone. |
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How do I use my i930 Smartphone or V505 phone to select a carrier's network to roam on?
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International GSM Data Roaming is only available on certain GSM carrier networks. Check online to see which carrier in each country supports International Wireless Services. Once you know which carrier supports the service, you must use your phone to select that carrier's network to roam on.
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What is the difference between GSM, GPRS and iDEN?
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While GSM, iDEN, and CDMA are considered cell phone networks, GPRS is a data service:
Global System for Mobile Communications (GSM) is the wireless technology standard used for cell phones in many countries. To access a GSM network, you must use a GSM Data Roaming-capable phone.
General Packet Radio Service (GPRS) is a mobile data service available to users of GSM mobile phones. It provides moderate speed data transfer. In fact, GPRS is often called “GSM data roaming” when referring to international wireless data services in GSM countries.
Integrated Digital Enhanced Network (iDEN) is a wireless technology that allows users to make Direct Connect® calls from their cell phone. Sprint Nextel is the largest U.S. retailer of iDEN services, since the Nextel National Network and most Nextel phones use iDEN technology. Back To Top >>
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What is the difference between data roaming with iDEN and GSM/GPRS?
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With data roaming on the iDEN network, you can access data services when roaming on partner iDEN networks in Argentina, Brazil, Canada, Mexico, or Peru using any Nextel internet-ready phone.
With GSM data roaming on a GPRS “network,” you can access data services when roaming in countries that use the GSM wireless technology standard by using a GSM data roaming-capable handset. Nextel currently offers two roaming-capable devices:
The i930 offers voice and data on both iDEN and GSM/GPRS “networks”
The v505 is a GSM-only device
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Q:
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How do I set up my phone to use voice and data services while on a GSM network?
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Follow the steps below to set up your phone to use Voice and Data services on a GSM network. This must be done when you are in the country where you want to use the services.
Voice and Data Setup:
- On the home screen, select Start
- Select Settings, and then Phone Networks
- Select GSM Network Selection
- In Network Selection, select the option you want: Manual. (Note: Manual will let you pick the specific carrier network that you want to roam on.)
- Select Menu, and then Preferred Networks. Select the network that supports Sprint GSM Data (GPRS) services. (Note: You will need to check online for a list that shows which carriers in which countries support GSM Data Roaming Services. The number of carriers supporting data is fewer than the number of networks available for voice, so it is important to select the right network in order for GSM Data to work on your phone).
- Select Done
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